Privacy Policy

This Privacy Policy explains how FSEC DISTRIBUTION LTD (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit our website, place an order, contact us, or otherwise interact with us.

We are committed to handling personal data in a lawful, fair, and transparent way in line with UK data protection requirements. The ICO states that privacy information should explain the purposes of processing, retention periods, who data is shared with, and users’ rights.

1. Who We Are

FSEC DISTRIBUTION LTD
30 Manor Avenue
Fulwood PR2 8DN
United Kingdom
Phone: +44 7741 462494
Email: fsecdistribution@hotmail.com

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.

2. What Personal Data We Collect

We may collect and process the following information:

  • Full name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order details
  • Payment-related information handled through our payment provider
  • Communication records when you contact us
  • Account login details, if you create an account
  • Technical data such as IP address, browser type, device type, and website usage information
  • Cookie and similar tracking data, where applicable

3. How We Collect Your Data

We collect personal data when you:

  • Place an order on our website
  • Create an account
  • Contact us by email, phone, or contact form
  • Subscribe to email updates, if available
  • Browse our website
  • Interact with our checkout or customer support system

4. Why We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your order
  • To take payment and prevent fraud
  • To send order confirmations and delivery updates
  • To respond to enquiries and customer support requests
  • To manage returns, refunds, and after-sales service
  • To maintain website security and improve site performance
  • To comply with legal and tax obligations
  • To send marketing messages, where permitted and where you have given consent or where otherwise allowed by law

The ICO guidance explains that privacy notices should tell people why data is processed, how long it is kept, and who it is shared with.

5. Our Lawful Bases for Processing

Under UK GDPR, organisations must have a lawful basis for using personal information. The ICO notes that lawful bases must be decided before processing begins, and that legitimate interests is one of the available bases depending on the situation.

We normally rely on the following lawful bases:

  • Contract: to process and deliver your order, provide customer service, and manage returns or refunds
  • Legal obligation: to meet accounting, tax, and record-keeping requirements
  • Legitimate interests: to protect our business, improve our website, prevent fraud, and manage routine business operations
  • Consent: for optional marketing communications or certain cookies, where required

6. Sharing Your Personal Data

We only share your personal data when necessary and with trusted third parties, such as:

  • Payment service providers
  • Delivery and courier partners
  • Website hosting and IT service providers
  • Email service providers
  • Accounting, tax, or compliance advisers
  • Professional advisers or authorities where required by law

Where we share data, we do so only for the purposes described in this Privacy Policy and only to the extent necessary.

7. International Transfers

Some of our service providers may process data outside the United Kingdom. Where this happens, we take appropriate steps to help protect your personal data and to ensure that suitable safeguards are in place.

8. How Long We Keep Your Data

We keep personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, reporting, or customer service requirements.

In general:

  • Order and transaction records are kept for the period required by law or business record-keeping needs
  • Customer service records are kept for as long as needed to resolve the enquiry
  • Marketing data is kept until you unsubscribe or withdraw consent
  • Website analytics data is kept for a limited period according to our cookie and analytics settings

The ICO states that retention periods should be explained in the privacy notice.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Make the website function properly
  • Remember user preferences
  • Understand how visitors use our website
  • Improve performance and user experience

Where required, we will ask for consent before using non-essential cookies.

Please refer to our Cookie Policy for more information.

10. Your Rights

Depending on the circumstances, you may have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request deletion of your data
  • Restrict or object to certain types of processing
  • Request data portability
  • Withdraw consent where consent is the lawful basis
  • Complain to the ICO or another supervisory authority

The ICO says people have the right to be informed about the collection and use of their personal data, and privacy notices should also explain how to complain if there are concerns.

11. How to Exercise Your Rights

If you want to exercise any of your rights, please contact us at:

Email: fsecdistribution@hotmail.com
Phone: +44 7741 462494
Address: 30 Manor Avenue, Fulwood PR2 8DN, United Kingdom

We may need to verify your identity before responding to your request.

12. Security

We use appropriate technical and organisational measures to help protect your personal data against unauthorised access, loss, misuse, or disclosure.

13. Children’s Privacy

Our website and products are intended for adults and business customers. We do not knowingly collect personal data from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, our website, or legal requirements. The updated version will be posted on this page with a revised effective date.

15. Contact and Complaints

If you have any questions or concerns about how we use your personal data, please contact us first so we can help resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been handled.