Returns & Refund Policy

At FSEC DISTRIBUTION LTD, we aim to provide a straightforward and fair returns process for customers purchasing lighting products through our website.

Please read this Returns & Refund Policy carefully before requesting a return or refund.

Return Eligibility

Customers may request a return within 14 days of receiving their order.

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be returned in its original packaging where possible
  • Proof of purchase or order confirmation may be required
  • The item must not show signs of installation, damage, or misuse

For hygiene, safety, or product protection reasons, certain items may not be suitable for return once opened or used.

Non-Returnable Items

We may not accept returns for:

  • Used or installed products
  • Items damaged after delivery due to misuse or improper handling
  • Products returned without reasonable packaging protection
  • Clearance or final-sale items where clearly marked at the time of purchase
  • Custom, made-to-order, or special-order items where applicable

Return Request Process

To request a return, please contact us before sending any item back.

Please include:

  • Your order number
  • Product name
  • Reason for the return
  • Photos of the item where relevant

Contact details:

Email: fsecdistribution@hotmail.com
Phone: +44 7741 462494

Once your request has been reviewed, we will provide return instructions where applicable.

Return Shipping

Unless the item is faulty, damaged, or incorrect upon arrival, customers are generally responsible for return shipping costs.

We recommend using a tracked delivery service when returning items, as we cannot guarantee receipt of returned parcels without tracking.

Damaged, Faulty, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the problem where possible

We will review the issue and work with you to provide an appropriate resolution.

Refunds

Once a returned item has been received and inspected, any approved refund will normally be processed back to the original payment method.

Please allow several business days for the refund to appear depending on your payment provider or bank processing times.

Refunds may be reduced if returned items show signs of use, damage, missing parts, or incomplete packaging beyond what is necessary to inspect the product.

Shipping Fees

Original shipping charges are generally non-refundable unless:

  • The item received was faulty
  • The wrong product was supplied
  • The item was damaged during delivery

Refused Deliveries or Unclaimed Parcels

If an order is refused by the customer or returned because it was unclaimed, incorrect delivery information was supplied, or customs charges were not paid where applicable, any return shipping, handling, or related fees may be deducted from the refund where permitted.

Cancellations

Orders may only be cancelled before dispatch.

If your order has already been shipped, you may need to follow the standard return process after delivery.

International Returns

Customers returning items from outside the United Kingdom are responsible for complying with local shipping and customs requirements.

Any customs fees, import charges, or return shipping costs associated with international returns are generally the responsibility of the customer unless otherwise agreed.

Processing Times

Return reviews and refund processing times may vary depending on:

  • Inspection requirements
  • Product condition
  • Payment provider processing times
  • Courier transit times

We aim to review return requests as promptly as possible.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

FSEC DISTRIBUTION LTD
30 Manor Avenue
Fulwood PR2 8DN
United Kingdom

Email: fsecdistribution@hotmail.com
Phone: +44 7741 462494