Delivery Information
At FSEC DISTRIBUTION LTD, we aim to provide a clear and straightforward delivery experience for all orders placed through our website.
Shipping Coverage
Our shipping coverage may be updated from time to time based on courier availability, customs requirements, and logistics conditions. The most up-to-date shipping options will always be shown at checkout.
Order Processing
All orders are usually processed within 1–2 business days after payment has been confirmed, excluding weekends and UK public holidays.
During busy periods, promotional campaigns, or seasonal peaks, processing times may take slightly longer.
Delivery Timeframes
United Kingdom Delivery
Standard UK Delivery: approximately 2–5 business days
International Delivery
Standard International Delivery: approximately 5–10 business days
Please note that all delivery times are estimates only. Actual delivery may be affected by customs clearance, weather conditions, courier delays, or local delivery issues.
Shipping Fees
United Kingdom
Free delivery on all UK orders
International Orders
Shipping from £4.99
Final international shipping costs are calculated at checkout based on the destination country, parcel weight, and selected delivery method.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, clearance fees, or local charges applied by the destination country.
These charges are not included in the product price or shipping fee unless clearly stated otherwise at checkout.
We are not responsible for delays caused by customs inspection or import processing.
Order Tracking
When tracking is available, you will receive a shipping confirmation email with the relevant tracking details once your order has been dispatched.
Delivery Address
Please make sure your delivery address is complete and accurate before placing your order. We are not responsible for delays caused by incomplete or incorrect address details supplied at checkout.
Unattended Deliveries
If a parcel is delivered according to the carrier’s standard process and no one is available to receive it, the carrier may leave a delivery note, attempt redelivery, or place the parcel in a safe location where appropriate.
Damaged or Missing Items
If your parcel arrives damaged or appears incomplete, please contact us as soon as possible at:
Email: fsecdistribution@hotmail.com
Phone: +44 7741 462494
Please include your order number and a short description of the issue so we can review it quickly.
Delays
Occasional delays may happen for reasons outside our control, including carrier interruptions, adverse weather, or seasonal demand. If a delay occurs, we will work with the delivery provider and keep you updated where possible.
Important Notes
- Delivery timeframes are estimates only.
- Orders are dispatched only after payment has been confirmed.
- We may contact you if any delivery information needs to be checked before dispatch.
Contact Us
If you have any questions about delivery, please contact us:
FSEC DISTRIBUTION LTD
30 Manor Avenue
Fulwood PR2 8DN
United Kingdom
Email: fsecdistribution@hotmail.com
Phone: +44 7741 462494